IT Emergency
Are you seeing a ransomware or cyber attack message on your screen?
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Take a photo of the screen with your phone
This helps us identify the attack type. Do not interact with the message.
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Shut down ALL computers and servers
Hold the power button for 10 seconds on each machine. Do not try to "save" anything.
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Unplug your router / firewall
Pull the power cord. This cuts the attacker off from your network immediately.
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Unplug network cables from all computers
Disconnect ethernet cables. Turn off Wi-Fi if you can.
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Call us immediately from your cell phone
Use a device that is NOT connected to your network.
Emergency Line
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