Billing FAQ
Below, we’ve compiled answers to the most common billing questions we receive from our clients. If you don’t find what you’re looking for, reach out to your account manager directly — they’ll be happy to help.
Users & Devices
Billing & Charges
Payment Methods
For project and labor invoices:
• Credit cards (CC fee added)
• ACH (no fee)
• Paper Check ($10 flat handling fee)
For monthly recurring service invoices:
• Credit cards (CC fee added)
• ACH Autopayment ($20 DISCOUNT)
• ACH (you initiate — no fee, no discount)
• Paper Check ($10 flat handling fee)
We will NOT need any online banking login details for ACH transactions.
• Credit cards (CC fee added)
• ACH (no fee)
• Paper Check ($10 flat handling fee)
For monthly recurring service invoices:
• Credit cards (CC fee added)
• ACH Autopayment ($20 DISCOUNT)
• ACH (you initiate — no fee, no discount)
• Paper Check ($10 flat handling fee)
We will NOT need any online banking login details for ACH transactions.
To encourage ACH adoption. Paper checks waste time, paper, and add unnecessary complexity. ACH is arguably more secure than a paper check, requiring the exact same information that would be printed on one.nnWe offer autopayment in exchange for a $20 discount on monthly recurring services, or you can manually initiate ACH via a link in the emailed invoice.
We consider ACH to be more secure than mailing a paper check. The information printed on the front of a paper check is the same information required for ACH.
Pricing & Hardware
We sell most items at cost because we want clients to trust that our recommendations are based on their needs, not a desire for quick profit.nnSelling at cost does not mean the price is exactly what we paid. Businesses must pay B&O tax on gross sales, so the price we offer is typically [product cost] + 1.25% to cover applicable taxes.
The products we procure come directly from the manufacturer or extensively vetted vendors. Online marketplace 3rd party sellers often buy the cheapest bulk stock, make modifications to technically meet specs without OEM components, and sell below reseller cost.nnWarranty is also a concern — 3rd party sellers often have inventory burning warranty on shelves. Everything we sell is ordered specifically for the client that orders it.