IT Support Built for Education

FERPA (Family Educational Rights and Privacy Act) protects the privacy of student education records. It applies to all schools that receive federal funding. FERPA requires technical safeguards for electronic student records: access controls that limit who can view records, audit logging that tracks every access, encryption for data at rest and in transit, and secure disposal of records when retention periods expire. Violations can result in loss of federal funding. We implement all required technical controls and maintain documentation.

Educational environments require wireless networks that handle hundreds of simultaneous connections — something standard business Wi-Fi cannot do. We use high-density access points designed for educational settings, conduct professional RF surveys to optimize placement, implement band steering and load balancing to distribute connections evenly, segment student and staff traffic to different VLANs, and deploy wireless controllers that manage the entire network as a single system. The result: reliable connectivity in every classroom, gym, and common area.

Yes. We implement centralized device management through Google Admin Console, Apple School Manager, or third-party MDM platforms. This gives you automated OS and app updates across all devices, content filtering and web restriction policies, app deployment and management, device location tracking, remote lock and wipe for lost or stolen devices, and reporting on device usage and health. Fleet management reduces IT workload while improving security and consistency.

We deploy CIPA-compliant content filtering that blocks categories of harmful content while allowing legitimate educational resources. Filters are configurable by grade level, user group, and time of day. Teachers can request temporary unblocking of specific resources through a simple approval workflow. We provide usage reports for administrators and maintain the documentation required for E-Rate funding applications.

Schools are increasingly targeted because they hold large amounts of personal data (students, parents, staff) and often have limited security budgets. We deploy email security that blocks phishing targeting staff and administrators, endpoint protection on all school-owned devices, network segmentation that isolates student devices from administrative systems, vulnerability scanning and patch management, and encrypted backups that protect against ransomware. Security measures are designed to protect without creating barriers to the educational experience.

Yes. We configure and maintain video conferencing platforms, learning management systems, and secure remote access for teachers and students. We ensure bandwidth is adequate for simultaneous video streams, implement recording and archiving where needed, and provide technical support for remote learning technology issues.

We assist with the technology planning and documentation required for E-Rate funding applications. We help identify eligible services and equipment, prepare technology plans that meet E-Rate requirements, and ensure your infrastructure aligns with what your application describes. E-Rate can fund a significant portion of your network infrastructure and internet connectivity costs.