Every plan includes 24/7 endpoint monitoring, helpdesk support, patch management, endpoint security, encrypted data backup, and strategic IT consulting. Every client also receives a comprehensive security baseline as standard – we do not offer unprotected tiers. The exact scope scales with your plan, but security is never optional.

Security is the foundation of every service we deliver. Our managed plans include endpoint detection and response, email security, DNS-level filtering, enforced multi-factor authentication, and continuous monitoring. We also offer vulnerability assessments, security awareness training, and incident response planning as additional services.

Yes. We handle end-to-end cloud migrations to platforms like Microsoft 365 and Azure, including planning, data migration, security configuration, user training, and ongoing management. We recommend the approach that fits your workflow, compliance requirements, and budget.

Microsoft 365 administration is a core part of our offering. We handle licensing, user provisioning, security hardening, email configuration, SharePoint and Teams setup, and day-to-day support for the full M365 suite.

With managed IT, ROI Technology serves as your complete outsourced IT department. With co-managed IT, we work alongside your existing internal IT staff to fill specific gaps – after-hours coverage, cybersecurity expertise, overflow during busy periods, or strategic planning. Both models give you access to our full toolset and support team.

Yes. Every managed client receives encrypted, monitored backups with regular test restores. Our disaster recovery planning covers ransomware scenarios, hardware failure, and natural disasters so your business can resume operations quickly. Recovery objectives are tailored to your specific tolerance for downtime and data loss.

We triage every support request by severity. Critical issues affecting business operations are addressed immediately. Routine requests are typically acknowledged within minutes during business hours. Exact response and resolution targets are documented in your service agreement.

Switching managed IT providers is more straightforward than most businesses expect. We handle the full transition – auditing your current environment, migrating credentials and configurations, deploying our security and management tools, and coordinating with your outgoing provider if needed. The goal is zero disruption to your team.

Most providers will cooperate professionally, especially when the transition is handled through a clear, documented process. We have transitioned many businesses from other MSPs and know how to manage the handoff, including retrieving credentials, documentation, and license keys that belong to you.

A typical provider transition takes two to four weeks from kickoff to full operation, depending on the size and complexity of your environment. We run our tools in parallel with your outgoing provider during the overlap period so there is no gap in coverage or support.