IT Support Built for Healthcare

We support the full spectrum of healthcare providers in Western Washington: primary care clinics, multi-specialty groups, urgent care centers, behavioral health practices, home health agencies, physical therapy practices, specialty surgical centers, and allied health providers. Our services scale from solo practitioners to organizations with 200+ employees across multiple locations.

Healthcare IT adds layers of complexity that most businesses never encounter. You have HIPAA and HITECH compliance requirements with severe penalties for violations. You have clinical systems (EHR, imaging, lab interfaces) that directly affect patient care. You have providers who need secure access from anywhere. And you operate in the most targeted industry for cyberattacks — healthcare data sells for ten times more than credit card numbers on the dark web.

Our program covers every technical safeguard required by the HIPAA Security Rule: encryption at rest and in transit, role-based access controls, comprehensive audit logging, automatic session management, integrity verification, and transmission security. We conduct annual risk assessments, maintain remediation tracking, provide workforce security awareness training, and generate the documentation you need for audits, insurance renewals, and patient inquiries.

Yes. We support major EHR platforms including Epic (community Connect), athenahealth, eClinicalWorks, NextGen, Practice Fusion, DrChrono, and others. We handle server optimization, database performance, update coordination, and clinical interface management. For cloud-based EHRs, we ensure your network and endpoints deliver a fast, reliable user experience.

We deploy a defense-in-depth strategy: advanced email filtering that blocks phishing before it reaches inboxes, endpoint detection and response on every device, network segmentation that isolates clinical systems, continuous vulnerability scanning and patching, and encrypted immutable backups that cannot be encrypted by ransomware. We also conduct regular phishing simulations and security awareness training for your staff.

Clinical system outages are treated as critical — immediate response, not queued behind other tickets. Our average response time for critical issues is under 10 minutes, and a senior technician begins working the problem immediately. We also design environments with redundancy so a single component failure does not bring down your entire clinical operation.

Yes. We implement HIPAA-compliant telehealth platforms, configure secure remote access for providers who need to chart from home or see patients remotely, and support mobile device management for clinical staff in the field. Our zero-trust architecture provides reliable, secure connectivity without the frustration of traditional VPNs.

We manage HL7 and FHIR interfaces between your EHR and connected systems — lab, imaging, pharmacy, billing, and referral management. We monitor interface engines for failed messages, troubleshoot routing issues, and coordinate with vendors when interface specifications change. Lost lab results and failed billing transmissions become problems of the past.