IT Support Built for Logistics & Transportation

Logistics and transportation IT spans mobile fleet technology, stationary office systems, IoT sensor networks, and integration with dozens of customer and partner systems. Your fleet runs 24/7 and your technology must keep pace. GPS tracking, telematics, ELD compliance, and real-time dispatch require reliable connectivity and monitoring that most IT providers cannot deliver. EDI and API integrations with customers and partners require specialized knowledge. And your cybersecurity must protect a highly distributed operation with vehicles, warehouses, and mobile workers spread across multiple locations.

We monitor your fleet technology infrastructure — GPS tracking platforms, telematics systems, cellular gateways, and ELD devices — alongside your office IT systems. We detect connectivity issues before they create data gaps, manage platform updates and configuration changes, and ensure GPS and telematics data integrates properly with your TMS and dispatch systems. When a GPS system goes offline, we know immediately and begin troubleshooting — you do not discover the gap hours later when a customer asks for a delivery ETA.

We support the major transportation management systems used in Western Washington logistics: McLeod LoadMaster, TMW.Suite, MercuryGate, Trimble TMS, Rose Rocket, Turvo, Tai TMS, and others. We handle server optimization, database performance, integration management (EDI, API, carrier connectivity), backup/recovery, and user support. For cloud-hosted TMS platforms, we ensure your network delivers the performance the platform requires.

We implement mobile device management (MDM) on all company-issued and BYOD devices used by drivers. MDM enforces device encryption, enables remote lock and wipe for lost or stolen devices, manages application deployment and updates, and separates company data from personal content on BYOD devices. Drivers have secure access to route navigation, delivery confirmation, communication tools, and other work applications without exposing company or customer data if the device is compromised.

ELD (Electronic Logging Device) compliance data must be available for DOT inspection and audit. We ensure ELD data is backed up automatically to encrypted, redundant storage with retention periods that meet FMCSA requirements. We monitor ELD system health alongside your other fleet technology and alert you to any data collection gaps. When DOT requests records, you can produce them immediately from our backup systems, even if the primary ELD platform experiences an outage.

We manage EDI connections with your customers and carriers, configure API integrations with partner platforms, and maintain portal access for customer visibility. We monitor integration health, troubleshoot failed transmissions, and coordinate with partner IT teams when specifications change. Our goal is zero failed transactions — every order, shipment update, and invoice flows automatically and accurately between your systems and your partners'.

Yes. Logistics operations do not stop at 5 PM, and neither does our monitoring and support. Our 24/7 monitoring covers your fleet technology, TMS, dispatch systems, and office infrastructure. Critical issues — system down, GPS fleet offline, TMS failure — trigger immediate response regardless of the hour. Your dispatchers and fleet managers have a number to call when technology issues threaten operations.